Elder Rights Advocate

posted Aug 21, 2020, 7:36 AM by Debra Williams-Baker

Socorro County

Job Description



Job Title:          Elder Rights Advocate                                                                Job Code:              220

Division:          Administration                                                                             Effective Date:     04/15

Department:     Senior Services                                                                          Last Revised:       




Performs activities to promote programs for seniors. Provides seniors information, assistance, and access to services regarding County programs.              




Works under the general supervision of the Director of Senior Services.








1.        Provides information and assistance to customers seeking access to services for older adults.  Advises residents and families of service access requirements.


2.    Receives and records inquiries and concerns relating to health and well-being including emergency or potentially life threatening                           situations.  Respond appropriately to ensure customer safety including contacts with Adult Protective Services and Law Enforcement.

3.        Coordinates minor emergency situations by organizing volunteers and soliciting and distributing needed items. May drive seniors to appointments. 


4.        Refers individuals and/or family members to appropriate organizations for assistance. Serves as an advocate for customers needing assistance by linking them to services.


5.        Provides assessment and annual reassessment for eligibility of older adults seeking Meals on Wheels and any services offered by AAA. Coordinates homebound meals for seniors;

6.        Completes division data systems and Meals on Wheels eligibility forms, ensuring compliance with county, state and federal regulations, policies and procedures.


7.        Develops and maintains knowledge of community services and organization contacts to assist in providing assistance to customers. Provides necessary assistance for seniors that are at risk of losing their independence.


8.        Provides individual general assessment of overall health, environmental, and formal and informal support status for older adults to help them determine their ability to maintain an independent lifestyle. Visits home to access senior’s physical and mental health.


9.        Performs other related duties as required.




1.             Education and Experience:


A. Two (2) years’ experience in a field which provides knowledge of senior citizens program coordination and advocacy.



B.  An Equivalent combination of education and experience.



Elder Rights Advocate, Page 2


2.             Knowledge, Skills, and Abilities:


Knowledge of assessment methodologies and techniques; crisis intervention strategies and techniques; aging process, chronic illness and related conditions; geriatric home health services; community resources, agencies and health care delivery systems, and rules and regulations; interviewing methods and techniques; computer and office software related to job specific duties; social services programs; funding sources; public relations; community resources; Older American’s Act. Working knowledge of terminology associated with legal documents; interpersonal communication skills; the operation of personal computer; various program applications such as word processing, etc.; basic principles of supervision.


Ability to provide critical thinking; operate a personal computer; prioritize and perform multiple tasks simultaneously;

communicate effectively both orally and in writing; organize and schedule work efficiently; utilize web based information for researching information relevant to resident issues and needs; accurately assess social, mental, emotional status of older adults; provide problem resolution.


3.             Special Qualifications:


                Must pass FEMA/NIMS and ICS courses as required for the position, within a time frame designated by administration.

Do to the nature of the work, the successful applicant must pass a required background investigation.



4.             Work Environment:


Incumbent of the position performs in a typical office setting with appropriate climate controls.  Tasks require variety of physical activities, not generally involving muscular strain, such as walking, standing, stooping, sitting, reaching, talking, hearing and seeing. Periodic lifting required of up to 30 pounds. Rapid work speed required to perform keyboard operations.  Common eye, hand, finger, leg and foot dexterity exist.  Mental application utilizes memory for details, verbal instructions, emotional stability, discriminating thinking and guided problem solving; travel required. Irregular and extended hours may be required.