Quality Assurance Provider

posted Nov 16, 2020, 10:09 AM by Debra Williams-Baker

Socorro County

Job Description

 

Job Title:          Quality Assurance Provider                                                          Job Code:              240A

Division:          Operations                                                                                  Effective Date:     11/20

Department:     Senior Services                                                                           Last Revised:       

 

JOB DESCRIPTION:

The Quality Assurance Manager is responsible for establishing procedures and quality standards and to monitor against agreed upon targets.  The individual will provide management technical support for development and implementation including compliance, contract activities, various federal, state and local regulations and Agency policy requirements in relation to the NCNMEDD Area Agency on Aging program. 

 

DUTIES & RESPONSIBILITIES

Duty

Percent of total

Establish procedures and quality standards

50%

Assessments, technical assistance, program and policy compliance with designated providers/vendors

40%

Assist with short and long term planning

10%

 

EXAMPLES OF WORK PERFORMED:

·         Determine along with the Director in-house quality procedures, standards and specifications and facilitate proactive solutions

·         Assessing contractual requirements and ensuring that these are met by organization and subcontractors

·         Review Non-Metro AAA policies and procedures to determine compliance with state and federal guidelines and make recommendations to management

·         Maintain and improve systematic procedures by completing system, compliance, and surveillance audits, investigating concerns/complaints and collaborating with other staff to develop new methods.

Other duties as assigned or necessary to meet the goals and objectives of NCNMEDD.

·         Gather data from contractors, public meetings and interested parties to provide input regarding Non-Metro AAA’s Area Plan

·         Review and monitor program area plans to ensure compliance

 

 

QUALIFICATIONS AND SKILLS REQUIRED

·         High school graduate, plus two years office experience, and working knowledge of all Microsoft programs.

·         Demonstrated understanding and application of applicable federal, state, and local regulations and policies.

·         Demonstrated understanding and application of program planning, concepts, principles and practices.

·         Demonstrated ability to design corrective action plans, assist in attainment of goals, and to identify problem areas

·         Requires strong coordination to develop and provide assistance that is applicable and accessible to the service provider needs

 

KNOWLEDGE AND ABILITIES

 

·         Good managerial and supervisory skills.

·         Demonstrated ability to make good sound judgment decisions.

·         Knowledge of problem-solving techniques and ability to make good, sound judgment decisions

·         Ability to establish priorities and to assess and prioritize multiple tasks, projects and demands

·         Ability to develop and maintain positive/effective working relationships with staff, contractors, members and public/private organizations.

·         Experience with budgeting principles and practices and ability to analyze financial information

·         Ability to accurately interpret, analyze, summarize and compile data

·         Excellent written and verbal communication skills.

·         Ability to work and perform in conflict/crisis environments

·         Knowledge of program planning concepts, principles, and practices

·         Demonstrate behavior that maintains the organization credibility, integrity, and positive image in the community

·         Ability to design corrective action for solution to problem to measure effectiveness, attainment of goals and identify problem areas.

·         Experience in development of programs.

·         Possess working knowledge of computer applications, including work processing and financial management systems.

 

SUPERVISORY RESPONSIBILITIES

 

This position does not supervise staff.

 

PHYSICAL DEMANDS

This position requires basic physical demands for working in an office environment including, sitting for long periods, using computers and other typical office equipment, driving a car/van, carrying documents, and walking.

 

TRAINING

Standard training for all employees will be applied to this position as well as any training deemed beneficial by management in the future.

 

DECISION-MAKING

This position requires the use of discretion and independent judgment with respect to matters of significance for the department as well as typical decision-making responsibilities required in a day-to-day office working environment.

 

CONDUCT

The County and Senior Citizen Centers have a direct and vital impact on the quality of life for those we serve.  Accordingly, the services we provide require honesty, impartiality, and fairness, and must be dedicated to the protection and promotion of the public health, safety, and welfare.  As an employee and representative of the Socorro County Senior Citizens Centers and all personnel are required to exhibit and practice the highest standard of honesty and integrity and must perform under a standard of professional behavior that requires adherence to the highest principles of ethical conduct in all aspects of the position.

 

COMMUNICATIONS:

Reports to the Senior Center Director and interacts with employees and contractors, New Mexico State agencies staff, state and local elected officials, the public, senior center staff, seniors and private and/or corporate entities.

 

EQUIPMENT USED

Typical office equipment will be used such as computers, calculators, phones, copier/printers, projectors, and cars/vans.

 

WORK ENVIRONMENT

This position will work in a standard, smoke-free, indoor office environment with other staff in the Socorro office.

 

CONDUCT

The senior Citizen Centers program has a direct and vital impact on the quality of life for those we serve.  Accordingly, the services we provide require honesty, impartiality, and fairness, and must be dedicated to the protection and promotion of the public health, safety, and welfare.  As an employee and representative of the Senior Citizens program, all personnel are required to exhibit and practice the highest standard of honesty and integrity and must perform under a standard of professional behavior that requires adherence to the highest principles of ethical conduct in all aspects of the position.

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